Student Help Desk

📮 Help Desk

We Listen.
We Act. We Care.

Our Student Help Desk is your direct line to the school administration. Whether it's an academic query, a campus concern, or a creative suggestion — every submission is read and responded to personally.

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Fast Response

All submissions are acknowledged within 24 hours and fully resolved within 48 hours on school working days.

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Completely Confidential

Your identity and submissions are kept strictly private. Share freely without worry — we protect every student's voice.

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Reviewed by Leadership

All feedback and suggestions reach school management directly. Important matters are escalated to the Principal's office.

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Tracked to Resolution

Every query is tracked until fully resolved. You'll receive follow-up communication on your submitted contact details.

📞 Call Us ✉ Email Us 💬 WhatsApp

Fill out the form below — our team will get back to you shortly.

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Class *

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Your Query *

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Suggestion Area *

Your Suggestion *

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Expected Impact

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Class *

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⚠️ For urgent safety concerns, please contact the school office directly at +91 8793411005. This form is for non-emergency issues only.

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Issue Type *

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🔒 Your submission is confidential and will be reviewed by school management only.

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Submitted Successfully!

Thank you for reaching out. Our team will get back to you within 48 hours on the contact details you provided.

FAQs

Frequently Asked Questions

How do I check my child's attendance?

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Attendance is tracked via our RFID system. Parents receive an automated SMS every time their child enters or exits the school. For detailed attendance records, please contact the school office or request a monthly report from your child's class teacher.

How can I pay school fees online?

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School fees can be paid at the school office during working hours. For online payment options, please contact the accounts department at +91 8793411005 or email us at shivratnamillennium@gmail.com. We will provide you with the current available payment methods.

What are the school's working hours?

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School office hours are Monday to Friday: 9:00 AM – 5:00 PM, and Saturday: 9:00 AM – 3:00 PM. The school is closed on Sundays and all public holidays. For urgent matters outside office hours, you can reach us on WhatsApp at +91 8793411005.

How do I get my child's RFID ID card replaced?

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If your child's RFID ID card is lost, damaged, or not working, please visit the school office with a written application and a recent passport-size photograph. A replacement card will be issued within 2–3 working days. A nominal replacement fee may apply.

How do I report a concern about my child's well-being?

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For any concerns about your child's physical or emotional well-being, please contact the class teacher first. For serious matters, you can reach the school's I-Care coordinator or speak directly with the Principal. You can also submit a confidential report through the "Report Issue" tab on this page.

When is the parent-teacher meeting scheduled?

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Parent-Teacher Meetings (PTMs) are held quarterly throughout the academic year. Dates are communicated in advance via the school circular and SMS notifications. You can also request a personal meeting with your child's teacher by contacting the school office to schedule an appointment.

How can I track my child's school bus?

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All Shivratna Millenium School buses are equipped with GPS tracking. Parents receive automated SMS notifications when the bus is approaching and when the child is picked up or dropped off. For real-time bus location enquiries, you can contact the transport coordinator at the school office.

How do I apply for a Transfer Certificate?

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To apply for a Transfer Certificate (TC), please submit a written application to the school office along with all outstanding dues cleared. The TC is typically processed within 7–10 working days. You will be notified via phone or email once it is ready for collection.

Your Voice
Matters to Us

Everything You Need,
Right Here

We Listen.
We Act. We Care.